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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of DeNise Kirk-sey

DeNise Kirk-sey

May 29, 2026

5  out of  5
rating by DeNise Kirk-sey
"⭐⭐⭐⭐⭐ 5-Star Review "I had an exceptional experience with Denissee Paniagua at Tim Navero's State Farm Agency. Denissee went above and beyond to help me obtain an insurance quote in less than 15 minutes. After spending over six weeks waiting on another statefarm agency to reply, she was able to provide the information and service I needed quickly and professionally. Denissee is superb! She is knowledgeable, efficient, courteous, and truly cares about her clients. She made the entire process easy and stress-free, answered all of my questions, and exceeded my expectations. If you're looking for outstanding customer service and someone who genuinely goes the extra mile, I highly recommend Denissee Paniagua at Tim Navero's State Farm Agency. Thank you, Denissee, for your excellent service!" ⭐⭐⭐⭐⭐"
We responded:
"Wow, thank you for the 5-star review, DeNise! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Mayra Ventura

May 21, 2026

5  out of  5
rating by Mayra Ventura
"Thank you Karen Castellanos for your wonderful help and kindness. Very quick and knowledgeable with her stuff!"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Tim Navarro’s Team here in Kensington . "
Profile photo of Desiñados por Su Gloria

Desiñados por Su Gloria

May 21, 2026

5  out of  5
rating by Desiñados por Su Gloria
"Excelente y muy amables"
We responded:
"Thank you so much for the 5-stars, Desiñados! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Tim Navarro’s Team anytime."
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Leo Diaz

May 21, 2026

5  out of  5
rating by Leo Diaz
"muybuen servicio"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Tim Navarro’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Stuar Crupk

May 21, 2026

5  out of  5
rating by Stuar Crupk
"La atención al cliente especialmente Karen castellanos es un excelente servicio profesional ❤️"
We responded:
"Thanks so much for the amazing review, Stuar! We really appreciate your support here in Kensington . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Kendy Hernandez

May 21, 2026

5  out of  5
rating by Kendy Hernandez
"Good location and great customer service."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Tim Navarro’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
Profile photo of Nyla Zamora Villatoro

Nyla Zamora Villatoro

May 21, 2026

5  out of  5
rating by Nyla Zamora Villatoro
"Great customer service!!!"
We responded:
"Nyla, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Tim Navarro’s Team!"
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Brenda Sosa

May 5, 2026

5  out of  5
rating by Brenda Sosa
"Un servicio excelente, recomendado al 100%. Tengo años con esta compañía y siempre me han podido ayudar."
We responded:
"Thank you so much for the 5-stars, Brenda! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Tim Navarro’s Team anytime."
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Edith Camacho

May 2, 2026

5  out of  5
rating by Edith Camacho
"They provide great service and Ms. Denise is very kind and welcoming. She provides great customer service."
We responded:
"Thanks so much for the amazing review, Edith! We really appreciate your support here in Kensington. If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Jorge Martinez

July 31, 2025

5  out of  5
rating by Jorge Martinez
"Exelente"
We responded:
"Jorge, thank you for your feedback Have an awesome week!!"
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Erica Kossa

July 17, 2025

5  out of  5
rating by Erica Kossa
"They were very helpful with all my questions. I believe I worked with Karen on getting quotes. Very nice and very professional! I would recommend this office"
We responded:
"Thank you so much !!"
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Leticia Herrera

July 15, 2025

5  out of  5
rating by Leticia Herrera
"Cuando tengo alguna pregunta y llamo a mi agente Dennis Paniagua siempre me tratan con mucho respeto y profesionalismo y resuelve satisfactoriamente mi problema."
We responded:
"Leticia, always good to know you are Happy with our services!! Enjoy you day!!"
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Saul Garcia

July 13, 2025

5  out of  5
rating by Saul Garcia
"Karen solve my problem and answer all my questions. I recommend this place."
We responded:
"We really appreciate your feedback. Our team works hard to provide the best service, and we’re happy to know it shows!"
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Meyson Cruz

July 11, 2025

5  out of  5
rating by Meyson Cruz
"Excellent service, they helped me with all go my questions."
We responded:
"Thanks for taking the time to share your experience! If there’s anything else we can do for you, just let us know."
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Sara Anderson

January 14, 2025

5  out of  5
rating by Sara Anderson
"The best around! Denisse was a huge help!!! If I could give 10 stars, I would!!"
We responded:
"Thank you for your review Sara!"
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Wendy Orellana

January 14, 2025

5  out of  5
rating by Wendy Orellana
"Esta oficina de seguro es muy buena ayudan mucho! Especialmente su personal de trabajo son muy eficientes muy amables y es recomendable!!!"
We responded:
"Gracias, Wendy, por la excelente reseña."
Profile photo of Oscar Diaz

Oscar Diaz

January 14, 2025

5  out of  5
rating by Oscar Diaz
"They are very pleasant to work with and were able to answer all the questions that I had"
We responded:
"Thank you for the wonderful review, Oscar."
Profile photo of Tyler Stancill (The Cole Miner Collective)

Tyler Stancill (The Cole Miner Collective)

January 14, 2025

1  out of  5
rating by Tyler Stancill (The Cole Miner Collective)
"Not sure why State Farm is running so many agencies where the agents feel you are working with a ghost or figment of your imagination. Call-only and speaking to non-certified agents or liaisons without ever getting a chance to speak with a licensed agent. Came by here because I’ve had this issue with my current agent but this location is no better. Switching over to Connie Snook up in Frederick because she and her office all believe in transparency and actually working with you directly and even sitting down in person if preferred. Hope State Farm collectively starts being more approachable and actually starts acting “like a good neighbor”, certainly feels like “State Farm is NOT there”."
We responded:
"We regret that we were unable to meet your needs at this time, but we are pleased to hear that you found an agent in Frederick who could assist you."
Profile photo of Karen Garcia

Karen Garcia

February 6, 2024

1  out of  5
rating by Karen Garcia
"We have been with State Farm for over 20 years. However, we are deeply disappointed with the treatment we have received. Our insurance premiums continue to increase, and their response has been simply to suggest finding another provider if we are unhappy. What a way to keep you customers happy. 👎"
We responded:
"Dear Karen and Pablo, I acknowledge your frustration regarding the premium on your policy. As discussed by one of our representatives yesterday, it is important to consider certain factors that are impacting your premium. We are making an effort to clarify the specific reasons behind the increase in your premium. I understand that the information we have been providing may not align with your expectations. If you are open to discussing the factors that impact premiums in more detail, we would be more than happy to speak with you again. "
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Power Construction Contracting

July 14, 2023

5  out of  5
rating by Power Construction Contracting
"I recommend this company because they provide good customer service and have the best prices and please ask for Karen"
We responded:
"Thank you for the wonderful feedback!"
Profile photo of Veronica Cruz

Veronica Cruz

July 12, 2023

5  out of  5
rating by Veronica Cruz
"Muy amables especialmente Denisse me explica bien detalladamente las preguntas q le hago"
We responded:
"Gracias Veronica por su reseña y compartir su experiencia con Denisse."
Profile photo of Rene Fuentes

Rene Fuentes

July 9, 2023

5  out of  5
rating by Rene Fuentes
"The best price in Kensington Maryland area"
We responded:
"Thank you Rene for taking time to leave us a 5 star review."
Profile photo of Brady Lazo

Brady Lazo

July 5, 2023

5  out of  5
rating by Brady Lazo
"Exelente atención cuando uno llama para por cualquier información Karen es una muchacha que siempre lo ayuda a uno con mucha amabilidad tengo 7 años de tener seguro con ellos y 10/10"
We responded:
"Gracias Brady por tu reseña y compartir su experiencia con Karen."
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rebecca clark

June 22, 2023

5  out of  5
rating by rebecca clark
"Customer service was above and beyond. They were so nice, helpful and attentive they were also very informative. 10/10"
We responded:
"Thank you Rebecca! Glad you had a nice experience with our staff."
Profile photo of Henry Castellanos

Henry Castellanos

June 22, 2023

5  out of  5
rating by Henry Castellanos
"Outstanding service they have been always so quick to respond and helpful with any questions that I may have."
We responded:
"Thank you Henry! We appreciate your business."